Description : Quality Assurance. Company : Brambles Group. Location : Hybrydowa / zdalna in Warszawa, mazowieckie
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
.
Job Description
What will you do?
- Supervising the consistency of operational procedures in the area of customer service within commercial and customer service teams from customer acquisition to termination of cooperation;
- Development of standard process measurements with which comparisons can be made;
- Checking and testing processes and procedures – performing verifications against pre-established standards;
- Taking care of continuous improvement of core processes to ensure that the quality of customer service is maintained while optimizing efficiency;
- Investigation of detected discrepancies in processes and procedures;
- Training Customer Service Back Office and commercial team employees in quality requirements, application of procedures and use of documentation;
- Onboarding new Customer Service Back Office employees into their daily duties;
- Verifying the quality of work performed by team members of customer and commercial teams to confirm compliance with standards and measuring quality results;
- Keeping documentation related to quality assessment;
- Providing Customer Service Back Office employees with regular meetings aimed at eliminating mistakes and improving quality;
- Analysis and verification of complaints or reported quality errors in order to consider and close them in accordance with the company's guidelines and external regulatory requirements;
- 2 – 3 years sales/customer service/logistic in a service company where analysis and attention to detail was a key success factor
- Business data analysis and account reconciliation
- Having worked in a Customer Service Team or Quality Team environment that solely focuses on investigating and analysing data to resolve issues.
- Direct customer liaising
- MA Degree required
- Fluency in Polish and English is must
- Salary package with annual bonus
- Private healthcare scheme & Life insurance
- Monthly transport allowance
- Pension schemes (PPK, PPI)
- 3 extra days for volunteering activates
- Flexible working hours
- Options to purchase CHEP/Brambles shares
- Role is based in Warsaw, Domaniewska 48.
